Frequently asked questions for cleaners

Getting started

How do I book in a clean?
It is simple and easy! You can complete our Get a Quote form online. Alternatively, please call or text 021 050 6305 or email to margarita@margaritascleaning.co.nz with your name, address and email address and the Margarita’s team will call you or email.

Do I have to sign a contract?
There is no need to sign a contract with us when you book a Cleaning Service.
You are welcome to trial our cleaning and decide if you wish to continue after the first clean.

Do you come out and quote?
Yes, we prefer to meet you in your home before the first cleaning. Every home has different requirements depending on the size and how many people live in the home.

Also, it is good to know your priorities and tailor the cleaning to suit your needs. After our initial visit you will receive an email and quote very shortly after.

What Cleaning Products do you use?
We provide our own cleaning products, but we can use your cleaning products if you prefer that. We always carry our own cleaning products.

Our favourite products to use during a clean are dishwasher liquid and Euro-clothes.

Eco-friendly dishwasher liquid is the most effective product to clean grease off surfaces, followed by a wipe down with a damp Euro-cloth.

Stainless steel is easier to clean with magic cloths that only requires cold water to activate their unique qualities – no sprays or oils are required. The magic clothes are perfect for cleaning windows, mirrors, granite and marble.

Euro-Cloths pick up dirt, dust and fingerprints leaving only a thin mist of water on the surface which evaporates instantly. It is fast, effective and hygienic.

If something stronger is required, we use Jiff/Ajax, Oven cleaner and mould cleaners as required.

Toilet cleaning involves using the brush and products of your preference, and we can find them by the side of the toilet.

Margarita’s Cleaning are the cleaning experts. Our team have a must do cleaning list/task for every visit and a rotation for other areas that need to be cleaned occasionally.

If you prefer us to use alternative products no problem, we can use any product of your preference for kitchen bench, floors, or any specific task.

Trust and Safety

Is Margarita’s Cleaning Insured ?
Yes, we have had Public Liability insurance of $2m since Margarita’s was first started in 2010.

What if something of mine is broken or damaged during a clean?
If an accident happens during a clean, our staff will inform the management team straight away. Our staff have been trained as we understand accidents do happen from time to time. Margarita’s Cleaning will cover any necessary costs and there are no consequences for our Staff.

Can I give you a key for the ongoing cleaning?
We prefer not to keep any customers keys unless it is absolutely necessary.

Instead, we can organise a lock box with a code that is hidden somewhere outside.
It is preferred that the client is on site for the first visit to let the cleaning team in and to arrange a lock box if necessary.

If a Lock Box is required, there is a cost of $35 + GST during the time we clean your home. If your circumstances change and you want to stop the cleaning you can either choose to keep the Lock Box or we can remove and reimburse you for the cost of the Lock Box.

Cleaning

Will the first cleaning take longer than the regular cleaning?
We recommended a longer first cleaning, in some cases we will recommend a Spring Clean service before we start the regular cleaning as that helps to bring the standard of your home to a level we can maintain on future visits.

How often will you do the cleaning?
The recurrence of the cleaning visit is your choice. We recommend either weekly or fortnightly cleans. You will need to decide which one is more convenient for you.

How Long Does a Regular Clean Take?
Each home has its own unique needs; for that reason, we prefer to meet you and your home to know your cleaning requirements. After our initial visit you will receive an email quotation with the different options for you to decide what is best for you. Our minimum time to organise any cleaning visit is 2hrs (1hr x 2 cleaners or 40mins x 3 cleaners).

Is it okay to have our pets at home during the cleaning?
Yes, we do not have any problem with Pets. However, if you know your pets are not very friendly with new people or noises (vacuuming, mopping, scrubbing) we can try and arrange a specific time or if you prefer to leave your pet in a different room during the cleaning that is ok. Please note: We do NOT walk, feed, or clean up urine or faeces left by animals.

Can you change linen or do laundry?
Yes, we can change linen at your request you just need to leave the clean linen on top of the bed you want us to change. We prefer to not put your clothes in the washing machine to avoid any mistakes with the wrong washing cycles or mix of materials. We do not mind if you request the team to put your linen in the washing machine, however we will not have time to wait for the washing machine to complete the cycle.

Can you fold cloths or ironing?
Yes, we fold cloths and ironing if you request it, it is not part of our standard cleaning. We can allow some extra time during the cleaning visit to fold or do ironing. You need to provide an iron, an iron board, and hangers to leave the clothes for you to put it away.

Feedback

Feedback, postponing or cancelling a cleaning visit.
We appreciate your feedback on both positive or not so positive comments, this gives us a chance to continually improve. We know a lot about cleaning, however this is your home and we want to clean the way you prefer.

Our staff and management are always happy to hear when we are doing things the right way and if something is wrong we are happy to note this and improve on future visits with your feedback.

If you need to change the cleaning day or cancel the cleaning visit one week you just need to communicate in advance by email or text to 021 050 6305.

Gift Vouchers

Gift Vouchers available
A cleaning gift voucher is a thoughtful and practical gift for any occasion and provides a much-needed break, as house cleaning can be time-consuming and tiring. A cleaning voucher allows that special person to pass this chore to us, freeing up their time for other activities or rest.

Vouchers can be used for one-time cleans, regular cleaning, or even specific tasks like oven cleaning or window cleaning and are fully customisable.

Our cleaning gift vouchers can be given for Mother’s Day, Birthdays, anniversaries, weddings, holidays or even as a Thank-You gift. Any special occasion where some extra help is needed is always very well received.

The voucher can be for any amount, starting from;
3-Hour Regular Clean $150 + GST
6-Hour Detailed Clean $300 + GST
12-Hour Spring/Deep Clean including oven & fridge, window frames & window Insides $600 + GST

To organise a gift voucher, let us know via email of what you would like to spend and the name of the recipient along with their address and contact email address and phone number.